Call Telecare
The older adult calls a local Telecare number from any phone.
GLOBAL 24/7 SENIOR CARE CALL CENTRE SAAS
One call.
A circle of care responds.
Telecare Connect gives care providers and telecom operators a white-label, 24/7 senior care call centre platform that connects older adults with family, caregivers, care organisations and local emergency support.
LiveTelecare Connect00:18
M
Margaret is connected
Operator verifying location and support needs
1
Family contactNotified
Connected2
Care providerCalling
Calling+
Local emergency serviceWhen required
ReadyCare profile readycontacts · address · notes
Family updatedstatus shared in real time
Phase 1 markets0Australia · Hong Kong
Expansion roadmap0markets
Core availability24/7human + technology
Deployment models0B2B · To O
HOW IT WORKS
A care response workflow that starts with one familiar number.
Telecare coordinates people, protocols and records in a single response flow — without requiring the older person to learn a new app.
Verify & assess
The operator confirms identity, location and the nature of the situation.
Activate the care circle
Family, caregivers and the care organisation are contacted by the configured escalation plan.
Coordinate & document
When required, local emergency support is contacted and the incident is recorded for follow-up.
PHASE 1 GO-TO-MARKET
Two launch markets. Two different commercial models.
Telecare uses one technology platform while adapting distribution, branding and operating workflows to each market.
AUSTRALIA · B2B
A white-label after-hours care line for aged care and home care providers.
Telecare helps providers extend support beyond scheduled visits with a configurable 24/7 phone service, emergency escalation, family notifications and incident records.
Older adult→Telecare→Provider / Care Manager→Family / Caregiver
White-label phone support for provider clients.
Overflow, family communication and escalation workflows.
Reduce reliance on personal mobiles and ad-hoc on-call arrangements.
Timestamped call, contact and escalation records for authorised teams.
HONG KONG · TO O
A white-label senior care value-added service for telecom operators.
Telecom operators can package Telecare into mobile, fixed-line, broadband, IoT or senior customer plans — using their own brand with Telecare technology and operating workflows underneath.
Telecom Operator→Telecare SaaS→Senior Customer→Family / Care Support
Operator-branded senior care hotline and member experience.
Bundle into monthly plans or premium senior service packages.
Multilingual service pathways for Hong Kong families.
Integrate enrolment, customer status and authorised service reporting.
PLATFORM
The operating layer behind every care call.
Telecare combines care profiles, configurable escalation, operator workflows and incident records in one SaaS platform.
01
Care profileIdentity, address, communication needs and approved contacts.
02
Escalation engineSequential or parallel contact rules by market and partner.
03
Operator workspaceApproved scripts, call notes, timestamps and handover status.
04
Partner dashboardAuthorised visibility into incidents, response and service activity.
MEMBER
● OnlineMargaret Wong
AddressSydney NSW
PrimaryDaughter · Amy
Care partnerABC Home Care
Incoming care call00:00
Call receivedMember identity and location opened
Family contactWaiting for escalation
Care organisationWaiting for escalation
Incident recordWaiting to close
GLOBAL NETWORK
Built locally. Operated globally.
Telecare is designed as a repeatable country operating model: local number, local language, local protocols — connected by one global SaaS platform.
PHASE 1
AustraliaB2B provider model
Hong KongTo O telecom operator model
NEXT
Next 8 marketsPartner-led expansion based on regulation, language, telecom and care ecosystems.
PARTNER WITH TELECARE
One platform, multiple distribution channels.
Care Providers
After-hours support, emergency escalation and authorised incident visibility.
Discuss provider model →Telecom Operators
White-label senior care value-added service for mobile, fixed-line and IoT customers.
Discuss operator model →Insurers & Senior Living
A configurable care line that can sit alongside insurance, retirement living and membership services.
Discuss strategic partnership →!
IMPORTANT SAFETY INFORMATION
Telecare supports emergency coordination. It does not replace public emergency services.
For an immediate or life-threatening emergency, call the official public emergency number directly. Australia: 000. Hong Kong: 999. Local service capabilities and escalation procedures are subject to applicable law, telecom infrastructure and partner protocols.
FAQ
Common questions from partners and families.
Does an older person need an app?
No. The core service is designed around a familiar local phone number. Optional digital tools can support partners and authorised family members.
Can Telecare dispatch an ambulance?
Telecare may assist with contacting the relevant public emergency service where appropriate. Public authorities determine dispatch and response.
Can the service carry our brand?
Yes. The platform is designed for co-branded and white-label partner models, including care providers and telecom operators.
How does global expansion work?
Each country uses local numbers, languages, operating partners and escalation protocols while sharing the same core Telecare SaaS platform.
BUILD THE NEXT CARE NETWORK
Bring 24/7 senior care access to your customers.
Launch a branded Telecare service for your care organisation, telecom network or market.